Customer Success Stories

Cosmebeauté’s Director, Dr Hina Sra, Harley Street
“I’m glad I chose to migrate with Things are sorted very quickly, I’ve had instances where I have had to add consent forms for new treatments and they have been added within the hour because I have had patients waiting. It’s a really good service.
One of my favourite features is where you can compare the pictures. So we see patients over 6 months and we are doing various treatments on them so we need to be able to show them various parts of their body that they came in treat. We are able to take before pictures and compare that with the present results. That is really nice because you can have them side by side and it shows that actually you have gone through a lot of change because sometimes patient just don’t realise the change unless they see the pictures side by side.
I also like the courses section where instead of counting the number of times the clients are coming in for the facials and the treatments it actually lists it very nicely. Every time you book an appointment it takes a course away so you know how many are left on the course for that patient. I like the way that we can choose the instalments as well and how they can pay because it provides more flexibility to our patients which means that we get more customers. They know that they do not have to pay like £3000 in one go they can pay over 4 or 2 instalments or whatever they are financially capable of doing.”

Pulse Light’s Visual Marketing Manager, Alessandro
“The number one feature for me absolutely is reporting because working with the marketing team this is essential to understand what is going on inside the system and also all the treatments. Well I can say that since working with our consultations has boosted about 4 x in our online booking consultation system. In fact for our clients it is much easier to book an instant consultation than waiting for a call back from us.”

RTW Skin’s IT Manager, Richard Christian
“I would like to say the first point that is really impressive is the quickness to be honest with you. Because we have used a other software’s and have seen different demos as well but in comparison with, is quiet quick so everything we do every action we take on the software no matter if it is the day book, report or anything it is just very quick which is what I really like and I think that is what differentiates to other softwares’.
Say if we get a phone call for example and someone is booking an appointment for botox on a specific date, it probably takes 30-40 seconds and the appointment is booked. It is very quick and straight away the system is updated and everyone knows that this appointment has been booked. Booking online is pretty straight forward like I previously mentioned it’s only 3 steps, you select the location, the time and practitioner you would like and it only takes a couple of seconds.”


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