Winning loyalty at reception level
In this session, Valerie Delforge teaches the key points that increase your revenue effortlessly at reception level.
Valerie Delforge is an International Business Strategist Consultant, Author & Public Speaker assisting International Leaders in the Spa & Beauty industry create a sustainable & profitable business
Being in the Beauty industry for 30 years, Valerie Delforge not only managed to successfully achieve all set targets, inspire teams to deliver high standards expected in high end Spas but also develop an easy to follow strategy to create a year on year strategic growth.
Having had crucial commercial experience from Clarins, Urban Retreat, L’Occitane and her last role as the Head of Spa Operation of Steiner UK as well as her own Beauty Salon, Valerie recognises the various challenges owners and managers are facing and is able to focus their work in key strategies that are easy to implement in their business.
One of Valerie’s strengths is her fresh new approach to the industry focusing on 5 key pillars of success called The Delforge 5: Budget, Leadership, Reception, Marketing and Retail.
When it comes to motivating managers, owners & teams, Valerie engages the whole audience in with strong mindset shifts, leaving them to become commercially aware whilst giving them the tools necessary to be successful.